Shipping policy

Thank you for shopping with Prime Harvest. We are committed to delivering your order safely and efficiently across South Africa.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During high-demand periods, processing times may be slightly delayed.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where applicable.

Delivery Areas

We currently deliver across South Africa.

Delivery availability may vary depending on your location and courier coverage.

Estimated Delivery Times

Estimated delivery times:

Major Cities: 2–5 business days
Regional Areas: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to:

Courier delays
Weather conditions
Public holidays
High order volumes
Unforeseen logistical issues

Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Order size and weight
Courier rates

From time to time, Prime Harvest may offer free shipping promotions on qualifying orders.

Order Tracking

Where tracking is available, customers will receive tracking details via email or SMS after dispatch.

If you do not receive tracking information within a reasonable time, please contact us.

Incorrect Delivery Information

Customers are responsible for providing accurate shipping details.

Prime Harvest will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

Additional shipping charges may apply for re-delivery attempts.

Damaged or Missing Orders

If your order arrives damaged, incomplete, or missing items, please contact us within 48 hours of delivery.

To assist with investigations, please provide:

Your order number
Photos of the package and products
A description of the issue

We will work to resolve the matter as quickly as possible.

Delayed Deliveries

While we aim to meet all estimated delivery timelines, Prime Harvest is not liable for delays caused by third-party couriers or circumstances beyond our control.